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Q) Shipping time?

When you order your memory chest or box it takes a few days to engrave and package. Free ground shipping takes 3-5 days from our location in Bismarck, North Dakota. From ordering until delivery typically takes 7-10 days. We do have express options however that deliver faster. You will see these express options in our shopping cart. All products are shipped FedEx ground or express.

Q) Engraving information?

Our engraving process burns the engraved text into the wood. We then have a process to color fill the engraving. The cherry and espresso chests have gold engraving and the oak has a dark brown engraving. We can engrave any text that you want. We are unable to engrave photos or trademark logos.

Q) Optional Cedar Base?

The medium and large chest can be ordered with an optional cedar base. If you order the cedar base, the standard base is replace with aromatic cedar boards. This adds extra style and design to the chest.

Q) Damaged product?

We package our memory chests very well, however sometimes there may be shipping damage. If you receive a damaged toybox because of shipping damage, please call or e-mail us. We will send out replacement parts at no extra charge.

Q) Secure site for my credit card?

Yes, VERY safe and secure. Credit card processing is done through our shopping cart and Paypal.com. The information you submit is encrypted, meaning it is coded so nobody can intercept the transaction. We have been in business since 1999 and have NEVER had a problem with credit card information being stolen or intercepted. If you wish, we can also take the order over the phone. (ordering number: 701-214-1520)

Q) Warranty and guaranteed... Yes!

Wood Creations is dedicated to customer satisfaction. If you are not completely satisfied with your wooden memory chest within 30 days, please call or e-mail us for return instructions. Toy chests must be returned in original condition and packaging for a full refund. Return shipping costs will be at the customer's expense.)

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